Mount Airy Resort & Casino - American Casino Guide Casino Reviews

Mount Airy Resort & Casino: terrible customer service/player's club

salsalita — Sat, 22 Aug 2009 03:12:01 +0100

Hard to believe that this casino will be in existence much longer with the terrible customer service and unfriendly attitude of player's club personnel. I will not return.

Mount Airy Resort & Casino: Fine but don't expect Las Vegas

ed — Wed, 29 Jul 2009 20:55:12 +0100

Only Vegas is Vegas. Don't expect a Vegas experience and remember unlike AC, you can't simply walk from casino to casino if you are not hitting. Mt. Airy is a stand alone hotel in a scenic Pocono setting. Food is decent and fairly priced - especially the buffet.

Video poker payout tables are lousy. My wife plays only slots and says Mohegan Sun at Pocono pays better. Staff is stiff, not nasty, but they seem not to understand that they are in a "people business". They should be trained by Vegas managers in being pro-active with customers and act like they actually care about whether a guest returns.

Place is immaculate with a great smoking policy. Limited live entertainment. Access, parking, etc. are excellent. Machines are widely spaced allowing you to stretch out while playing. Piped in music is way too loud especially in light of what is clearly an older demographic.

No free alcohol policy is a mistake. They fear drunk drivers leaving the casino and lawsuits coming back to the resort. Lame. Well behaved guests helps the overall pleasant atmosphere. Electronic Blackjack games until recently had (mostly) $15 minimums - a mistake again as Mohegan Sun at Pocono has a room with plenty of $5 Electronic Blackjack games. Overall, a pleasant if unexceptional experience.

Mount Airy Resort & Casino: Ok for PA

ssobbom — Sat, 27 Jun 2009 04:52:54 +0100

I have visited Mt. Airy several times since the casino opened. The food is average and passable for when you require sustenance. The gaming atmosphere is ok to comfortable.

I don't like how they have the video blackjack in the separate room. The casino just seems too small at times. Customer service has never been very good and no free drinks is a definite mistake.

The hotel is nice if you need a place to stay. Since the Sands Bethworks has opened its doors in Bethlehem, Pa, I will no longer be gaming at Mt Airy. The place in Bethlehem is great.

The layout is perfect, the bars/lounges are done right, the entertainment is always good, the gaming is better, the food is better, they give patrons drink service with a smile, and the overall customer service has been very good so far IMO.

I can't wait until they finish that place with the shopping and hotel. Mt Airy is built like it was meant to be just another thing you can do when visiting the Poconos. It will not be a regular destination of mine.

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Mount Airy Resort & Casino: Had fun

dave — Sat, 30 May 2009 10:35:37 +0100

The lights went out 10 minutes into visiting this casino. The machines went down twice in the first 1/2 hour.

The $1 jacks or better video machine was fun. I doubled my money on it. I did not stay long. Overall, I had a good time.

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Mount Airy Resort & Casino: Pretty good

Luigi — Wed, 18 Feb 2009 02:14:16 +0100

Just returned from a comp overnight. The room is magnificent, better than I ever expected. The rundown is this: I don't play Slots, so cannot rate it. I play video poker which I think is excellent, however, you must research the machines to find the best payback. The only full pay Jacks/Better are the $1. denomination. They do have a few 9/5 J/B, but you must search. I play some table games in AC but they do not have Let It Ride. The electronic blackjack games start at $15., so I cannot rate it. The three restaurants I tried, Buffet, Betty's Diner and Red are excellent. What annoys me is that I must pay for all drinks which I think is disgraceful. I don't purchase anything from the hostesses. If I want a drink, I visit the bar. I agree with pagambler about the drinks; terrible.

Mount Airy Resort & Casino: pagambler

pagambler — Wed, 11 Feb 2009 17:22:27 +0100

Very hard to "hit" anything! We have gone many many times and never won anything. Much closer than AC and love the thrill, just not fun when you cant hit anything at all. Stayed over and enjoyed the room. In AC your drinks are free here.....3.50 for a glass of beer. No freebies here!!!! No wonder they have just as many MAC (ATM) machines as they do slots.......lol

Mount Airy Resort & Casino: pretty good

mjv — Fri, 23 Jan 2009 22:35:53 +0100

slots are decent-- seem to do good every other trip-- gets crowded on weekends but during the week it is pretty quiet.

Definitely get a player's card-- they tend to give a lot more back than the other casinos I have cards for! Have been to the diner and steakhouse to eat-- both very good.

staff always seems pleasant, but the cocktail waitresses i could do without. you have to pay for alcohol which they neglect to mention to you until they are standing there waiting for you to pay them. last time i order a glass of wine (and it came in a plastic cup which was pretty trashy!)

Mount Airy Resort & Casino: worst casino ever

Thomas — Sat, 06 Dec 2008 12:01:38 +0100

I never lost so much money so fast. The video blackjack machines had to be rigged or something.

I will not be going back to this ripoff anytime soon. Save your money, put it in the bank, or go to another casino as you are sure to lose it here.

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Mount Airy Resort & Casino: used to be good

ricky bunn — Mon, 17 Nov 2008 01:13:18 +0100

The first 8 months this casino was very good, probably on my top 6 list. The last 4 months the payouts have been terrible.

I wish it was like it used to be. I will not go back until i see a change for the better.

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Mount Airy Resort & Casino: Can Only Recommend The Hotel

K Ford — Sat, 18 Oct 2008 17:53:40 +0100

The Hotel and customer service is excellent, however the slots are a bummer.

Stayed for the weekend the end of Septempber 08. Very little return back from the slots. In fact, the worst I've done at any casino.