Isle of Capri - Lake Charles - American Casino Guide Casino Reviews

Isle of Capri - Lake Charles: Friendly and Fun

John Hebert — Wed, 27 May 2009 01:22:15 +0100

I love what you have done to the Inn at the Isle. The rooms are really nice. I would almost prefer to stay at the Inn now. Even though the other casinos are nicer, the Isle's employees are friendly and remember you name. They treat us like family. The other casinos in Lake Charles treat you like a number.

We consider the Isle of Capri home!

Isle of Capri - Lake Charles: very nice place to be

Ursula — Mon, 25 May 2009 23:49:25 +0100

I'm very pleased with this casino...I will always come back to Isle of Capri

Isle of Capri - Lake Charles: HORRIBLE

James Maloney — Tue, 19 May 2009 04:50:47 +0100

THIS PLACE IS SO BAD THAT IT SHOULD BE OUTLAWED. TRYING TO GET AROUND IN A HANDICAP SCOOTER IS A CHORE. THERE ARE MORE UPS & DOWNS THAN A ROLLER COASTER. SURE THEY HAVE ELEVATORS THAT YOU MUST USE TO GET TO THE GAMEING FLOORS, BUT WHAT A NUISANCE.

THE FOOD IS NOT ONLY EXPENSIVE, BUT LOUSY. IN TALKING TO THE FRONT DESK CLERK, I WAS TOLD THAT THERE ARE NO AARP OR MILITARY DISCOUNTS. I WAS TOLD WHY SHOULD THEY DISCOUNT WHEN THEY HAVE A CAPTIVE PATRONAGE.
1 NIGHT COST ME MORE THAN 2 NIGHTS AT MGM IN VEGAS

Isle of Capri - Lake Charles: Mother's Day disaster

rlhague — Mon, 11 May 2009 00:19:56 +0100

Made reservations two weeks in advance for mothers day at Farradays restaurant. They gave me a 5:00 pm dinner reservation. I again called on Thurs. May 7th to confirm and they told me it was confirmed. I arrived at 4:30pm on Mothers day with my wife and son only to be told the hours for mothers day was 11:00 am to 4:00 p.m. ii went to the customer service/players booth and asked to speak to a casino mgr. A young lady told me she was the casino supv. and when I explained the situation she stated "Maybe they didnt know the restaurant was going to have different hours". What kind of communication and poor business is that, your only prime restaurant and people taking the reservations dont know the hours or change of hours. I have been to many casinos in my life and this is the most poorly managed one I have ever step foot in. This experience convinced me never to do business there again, nor any of my family members. I will also let others I know when they ask about the poor service, management, and careless attitude of their employees.

Continuing business this way in the future is certainly a good way to end up with a poor rating, loss of customers and revenue. From what I experienced today along with the nonchalant attitude of your Supv. it shouldn't be long before your revenues suffer.

Isle of Capri - Lake Charles: Really horrible experience!!!

chrissy — Tue, 28 Apr 2009 16:57:06 +0100

This was my first time going to gamble and the Isle is just exactly that, I took a gamble on going there and crapped out! The service is horrible. I waited an hour for a drink that never showed up, so I had to make my own non alcoholic drink. My husband did get one beer.. and thats it, during the 4 hours spent there...I will never go again.! I would not recommend this place to anyone, go somewhere else.

Isle of Capri - Lake Charles: Ugh!

Floyd — Sun, 19 Apr 2009 14:49:51 +0100

We travel nationwide in an RV and this place is characteristic of Isle of Capri casinos all around the country. These places have been milked of their profits with nothing returned to the properties.

With rare exception, Isle casinos are dirty, the food is bad and treatment of customers is worse. Avoid them at any cost.

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Isle of Capri - Lake Charles: decline of food service

nunzio mzrabella — Sat, 01 Nov 2008 20:54:47 +0100

Buffet has realy gone downhill.

It's difficult to find a cocktail person and at times there are no cashiers on the second floor of the small boat.