Hollywood Casino - Aurora - American Casino Guide Casino Reviews

Hollywood Casino - Aurora: Not What It Used To Be

Gerry_L — Sun, 07 Jun 2009 22:50:16 +0100

The slots and video poker used to give you a chance to win, but they have tightened the machines. Now a decent pay is rare. The buffet is just about the same all of the time. It's OK, but nothing special. I won't play the table games because the minimum is too high. My wife and I would go almost weekly for the first 12 years because we felt we had a chance to win. Now we go to Hollywood once every 4 to 6 weeks. We would go to Empress, but the had a major fire in March 2009. They made changes in the way the customer earns slot points and now they don't seem to be worth much of anything. They have taken the fun out of this casino and made it mediocre.

Hollywood Casino - Aurora: Rude cashier

connie_skrypek — Mon, 09 Feb 2009 05:12:08 +0100

I can't believe a cashier told me to go "back in line" before i approached her cage. There was NO ONE in line and the cages were all without customers at the time. I told her that nobody else was there in front or back of me. She was just very rude and told me that next time she'll send me back to the roped area. I must be crazy to spend my money here to be talked down to.

Many customers including myself like penny slots. There's not too many of them. How about a little more variety on the buffet menus at least on a monthly basis.

Hollywood Casino - Aurora: go elsewhere

Al Hejl — Thu, 25 Dec 2008 17:22:53 +0100

We WERE regulars for a long time. We no longer would go there if it was the last place to gamble. The manner that management took to "resolve" a 100 bill we found can best be described as a mugging.

They had 2 hours to ask for it the day it was found. They had 10 days to contact us for it before we went back. Notice I said 10 days. That would mean we go there more than once a month. They could have sent an e mail or phoned the house to ask for the found money back. They do call here for surveys, and they mail promotions to my house and e-mail account.

Instead they chose to approach a customer in an intimidating manner with the "request" to resolve this in a private office, 10 days after $100 was picked up from off the floor to be lost in slots anyway. More of a threat than anything. Was actually scared to get the car. I would go and cash in coupons and get more than that back, but I would be afraid they would try to extort me for the "juice". Gamble at your own risk here.