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Isle of Capri - Lake Charles  Hot PDF Print E-mail
Casino Reviews Louisiana
User rating
2.5
out of 5
7 User reviews

Details

Details
Address: 100 Westlake Avenue
City: Westlake
State: Louisiana
Zip Code: 70669
Country: United States
Phone: (337) 430-0711
Website: http://www.isleofcapricasino.com
Toll-Free Number: (800) THE-ISLE
Inn Rooms: 241  Price Range: $59-$109
Suite Rooms: 252  Price Range: $139-$299
Restaurants: 5    Valet Parking: Free
Buffets: B-$6.99  L-$10.99  D-$16.99/$18.99 (Mon/Tue/Thu/Fri)
Casino Size: 48,900 Square Feet
Games Offered: Slots, Video Poker, Blackjack, Craps, Roulette, Mini-Baccarat, Poker, Pai Gow Poker, Caribbean Stud Poker, Three Card Poker, Let It Ride, Big 6 Wheel
Overnight RV Parking: Must use RV park
Senior Discount: Various Tue if 50+
Special Features: Two 1,200-passenger paddle wheelers on Lake Charles. 8-space RV park ($10 per night). 

Map


User reviews

Average user rating from: 7 user(s)

Overall rating
2.5
Slots
2.9
Table Games
2.6
Customer Service
2.4
Player's Club
2.3
Gaming Atmosphere
2.4
Amenities or Hotel
2.6
Food & Drink
2.1
 

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2 of 2 people found the following review helpful

Friendly and Fun, Wednesday, 27 May 2009

Written by John Hebert

Overall rating
4.3
Slots
5.0
Table Games
4.0
Customer Service
5.0
Player's Club
4.0
Gaming Atmosphere
4.0
Amenities or Hotel
4.0
Food & Drink
4.0
I love what you have done to the Inn at the Isle. The rooms are really nice. I would almost prefer to stay at the Inn now. Even though the other casinos are nicer, the Isle's employees are friendly and remember you name. They treat us like family. The other casinos in Lake Charles treat you like a number.

We consider the Isle of Capri home!
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1 of 1 people found the following review helpful

very nice place to be, Monday, 25 May 2009

Written by Ursula

Overall rating
5.0
Slots
5.0
Table Games
5.0
Customer Service
5.0
Player's Club
5.0
Gaming Atmosphere
5.0
Amenities or Hotel
5.0
Food & Drink
5.0
I'm very pleased with this casino...I will always come back to Isle of Capri
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1 of 2 people found the following review helpful

HORRIBLE, Tuesday, 19 May 2009

Written by James Maloney

Overall rating
1.0
Slots
1.0
Table Games
1.0
Customer Service
1.0
Player's Club
1.0
Gaming Atmosphere
1.0
Amenities or Hotel
1.0
Food & Drink
1.0

THIS PLACE IS SO BAD THAT IT SHOULD BE OUTLAWED. TRYING TO GET AROUND IN A HANDICAP SCOOTER IS A CHORE. THERE ARE MORE UPS & DOWNS THAN A ROLLER COASTER. SURE THEY HAVE ELEVATORS THAT YOU MUST USE TO GET TO THE GAMEING FLOORS, BUT WHAT A NUISANCE.

THE FOOD IS NOT ONLY EXPENSIVE, BUT LOUSY. IN TALKING TO THE FRONT DESK CLERK, I WAS TOLD THAT THERE ARE NO AARP OR MILITARY DISCOUNTS. I WAS TOLD WHY SHOULD THEY DISCOUNT WHEN THEY HAVE A CAPTIVE PATRONAGE.
1 NIGHT COST ME MORE THAN 2 NIGHTS AT MGM IN VEGAS

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2 of 4 people found the following review helpful

Mother's Day disaster, Monday, 11 May 2009

Written by rlhague

Overall rating
1.4
Slots
2.0
Table Games
2.0
Customer Service
1.0
Player's Club
1.0
Gaming Atmosphere
2.0
Amenities or Hotel
1.0
Food & Drink
1.0
Made reservations two weeks in advance for mothers day at Farradays restaurant. They gave me a 5:00 pm dinner reservation. I again called on Thurs. May 7th to confirm and they told me it was confirmed. I arrived at 4:30pm on Mothers day with my wife and son only to be told the hours for mothers day was 11:00 am to 4:00 p.m. ii went to the customer service/players booth and asked to speak to a casino mgr. A young lady told me she was the casino supv. and when I explained the situation she stated "Maybe they didnt know the restaurant was going to have different hours". What kind of communication and poor business is that, your only prime restaurant and people taking the reservations dont know the hours or change of hours. I have been to many casinos in my life and this is the most poorly managed one I have ever step foot in. This experience convinced me never to do business there again, nor any of my family members. I will also let others I know when they ask about the poor service, management, and careless attitude of their employees.

Continuing business this way in the future is certainly a good way to end up with a poor rating, loss of customers and revenue. From what I experienced today along with the nonchalant attitude of your Supv. it shouldn't be long before your revenues suffer.
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3 of 5 people found the following review helpful

Really horrible experience!!!, Tuesday, 28 April 2009

Written by chrissy

Overall rating
1.0
Slots
1.0
Table Games
1.0
Customer Service
1.0
Player's Club
1.0
Gaming Atmosphere
1.0
Amenities or Hotel
1.0
Food & Drink
1.0
This was my first time going to gamble and the Isle is just exactly that, I took a gamble on going there and crapped out! The service is horrible. I waited an hour for a drink that never showed up, so I had to make my own non alcoholic drink. My husband did get one beer.. and thats it, during the 4 hours spent there...I will never go again.! I would not recommend this place to anyone, go somewhere else.
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3 of 4 people found the following review helpful

Ugh!, Sunday, 19 April 2009

Written by Floyd

Overall rating
1.1
Slots
2.0
Table Games
1.0
Customer Service
1.0
Player's Club
1.0
Gaming Atmosphere
1.0
Amenities or Hotel
1.0
Food & Drink
1.0

We travel nationwide in an RV and this place is characteristic of Isle of Capri casinos all around the country. These places have been milked of their profits with nothing returned to the properties.

With rare exception, Isle casinos are dirty, the food is bad and treatment of customers is worse. Avoid them at any cost.

 

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5 of 6 people found the following review helpful

decline of food service, Saturday, 01 November 2008

Written by nunzio mzrabella

Overall rating
3.4
Slots
4.0
Table Games
4.0
Customer Service
3.0
Player's Club
3.0
Gaming Atmosphere
3.0
Amenities or Hotel
5.0
Food & Drink
2.0

Buffet has realy gone downhill.

It's difficult to find a cocktail person and at times there are no cashiers on the second floor of the small boat.

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