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Hollywood Casino - Aurora  Hot PDF Print E-mail
Casino Reviews Illinois
User rating
2.3
out of 5
3 User reviews

Details

Details
Address: 1 New York Street
City: Aurora
State: Illinois
Zip Code: 60506
Country: United States
Phone: (630) 801-7000
Website: http://www.hollywoodcasinoaurora.com

Toll Free Number: (800) 888-7777
Restaurants: 3
Buffets: L-$11.99 
       D-$15.99/$21.99 (Fri)/$17.99(Sat/Sun)
Valet Parking: $5
Casino Hours: 9:30am-4:30am/5:30 (Fri/Sat)
Casino Size: 41,384 Square Feet
Games Offered: Slots, Video Poker, Blackjack, Craps, Roulette, Caribbean Stud Poker,
Three-Card Poker, Poker
Overnight RV Parking: No
Special Features: Casino is on a barge docked on the Fox River. $3 buffet discount for slot club members.

Map


User reviews

Average user rating from: 3 user(s)

Overall rating
2.3
Slots
2.0
Table Games
2.0
Customer Service
1.7
Player's Club
2.0
Gaming Atmosphere
2.7
Amenities or Hotel
2.3
Food & Drink
3.3
 

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3 of 3 people found the following review helpful

Not What It Used To Be, Sunday, 07 June 2009

Written by Gerry_L

Overall rating
1.9
Slots
2.0
Table Games
1.0
Customer Service
2.0
Player's Club
1.0
Gaming Atmosphere
3.0
Amenities or Hotel
2.0
Food & Drink
2.0
The slots and video poker used to give you a chance to win, but they have tightened the machines. Now a decent pay is rare. The buffet is just about the same all of the time. It's OK, but nothing special. I won't play the table games because the minimum is too high. My wife and I would go almost weekly for the first 12 years because we felt we had a chance to win. Now we go to Hollywood once every 4 to 6 weeks. We would go to Empress, but the had a major fire in March 2009. They made changes in the way the customer earns slot points and now they don't seem to be worth much of anything. They have taken the fun out of this casino and made it mediocre.
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2 of 3 people found the following review helpful

Rude cashier, Monday, 09 February 2009

Written by connie_skrypek

Overall rating
3.4
Slots
3.0
Table Games
4.0
Customer Service
2.0
Player's Club
4.0
Gaming Atmosphere
4.0
Amenities or Hotel
4.0
Food & Drink
3.0
I can't believe a cashier told me to go "back in line" before i approached her cage. There was NO ONE in line and the cages were all without customers at the time. I told her that nobody else was there in front or back of me. She was just very rude and told me that next time she'll send me back to the roped area. I must be crazy to spend my money here to be talked down to.

Many customers including myself like penny slots. There's not too many of them. How about a little more variety on the buffet menus at least on a monthly basis.
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2 of 4 people found the following review helpful

go elsewhere, Thursday, 25 December 2008

Written by Al Hejl

Overall rating
1.6
Slots
1.0
Table Games
1.0
Customer Service
1.0
Player's Club
1.0
Gaming Atmosphere
1.0
Amenities or Hotel
1.0
Food & Drink
5.0

We WERE regulars for a long time. We no longer would go there if it was the last place to gamble. The manner that management took to "resolve" a 100 bill we found can best be described as a mugging.

They had 2 hours to ask for it the day it was found. They had 10 days to contact us for it before we went back. Notice I said 10 days. That would mean we go there more than once a month. They could have sent an e mail or phoned the house to ask for the found money back. They do call here for surveys, and they mail promotions to my house and e-mail account.

Instead they chose to approach a customer in an intimidating manner with the "request" to resolve this in a private office, 10 days after $100 was picked up from off the floor to be lost in slots anyway. More of a threat than anything. Was actually scared to get the car. I would go and cash in coupons and get more than that back, but I would be afraid they would try to extort me for the "juice". Gamble at your own risk here.

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