Latest Review

4.9

Reviewed by Brian
"Wife and I had a great time at Bally's this week! We even won a few dollars on the slots! The slo..."

Popular Online Casinos

Popular Casinos by State

Desert Diamond Hotel & Casino - Nogales

Reviews Feed

0.0

3.2 (1)

Details

Address	7350 S. Nogales Highway
City	Tucson
State	Arizona
Zip Code	85706
Country	United States
Phone	(520) 294-7777
Website	www.desertdiamondcasino.com

Toll-Free Number: (877) 702-6966
Reservations: (877) 777-4212
Rooms: 148 Prices: $99-$269
Suites: 11 Prices: $350- $1800
Restaurants: 3 Liquor: Yes
Buffets: L-$6.85/$14.85 (Sun) D-$8.85
Casino Size: 70,000 Square Feet
Games Offered: Slots, Video Poker, Blackjack, Poker, Keno, Bingo
Overnight RV Parking: Free/RV Dump: No
Special Features: Monsoon Night Club

User reviews

Average user rating from: 1 user(s)

Overall rating:		3.2
Slots:		3.0 (1)
Table Games:		3.0 (1)
Customer Service:		1.0 (1)
Player's Club:		4.0 (1)
Gaming Atmosphere:		3.0 (1)
Amenities or Hotel:		4.0 (1)
Food & Drink:		4.0 (1)

Name*

Email*

Review title*

Ratings (the higher the better)

Slots*
Table Games*
Customer Service*
Player's Club*
Gaming Atmosphere*
Amenities or Hotel*
Food & Drink*

Comments*

Please enter the security code.

Why Don't They Listen to the Customer

Overall rating:		3.2
Slots:		3.0
Table Games:		3.0
Customer Service:		1.0
Player's Club:		4.0
Gaming Atmosphere:		3.0
Amenities or Hotel:		4.0
Food & Drink:		4.0

Was this review helpful to you?

Reviewed by Lou
December 09, 2008

Comments (0)

1 of 2 people found the following review helpful

I attend the Desert Diamond Casino on Nogales Hwy on a regular basis. The Atmosphere is okay but seems to being going downhill. Customers have constantly inquired about increasing the availability of slot machines that have the most interest. These suggestions seem to go unanswered for some reason.

There are customers waiting for certain machines constantly and other less popular machines go unplayed. This does not make sense to me. You would think a casino would want to supply the customer with the machines they like to play or they will go elsewhere. Not the case at the Desert Diamond. I have talked with several other customers who have expressed the same concern, with no answer, so this is not just from one patron.

I am also feeling that the Casino is not that interested in the Customer in general. I state this fact by the ever increasing lack of Customer service. Drink and service personal are getting harder and harder to find when it comes to general emenities a patron may desire. You may sit for hours without ever seeing a drink person.

I do not want to make it appear that everything is negative at this Casino. The food in general is very good and affordable. The service personnel that I do have the opportunity to interact with are nice.

With such a fabulous location it is a shame that the people in charge don't take Customer Service to the next level.....

Featured Casino Products

Reel Deal Slots American Adventure

		List Price: ~~$19.99~~ Buy New: $19.61 You Save: $0.38 (2%) New (5) from $19.61
Reel Deal Slots American Adventure takes you on a fun-filled tour of the United States of America! Visit all 50 states and beat each state s challenges to unlock new slot machines and other surprises! (more)

The Quest Trio: Jewel Quest II / Jewel Quest II: Solitaire / Mah Jong Quest

		List Price: ~~$19.99~~ Buy New: $7.93 You Save: $12.06 (60%) New (13) Used (3) from $7.92
In Jewel Quest II, join Professor Pack on the ultimate jewel matching adventure across the world's richest continent. Embark on an amazing adventure to turn precious relics to gold., In Mah Jong Quest II, the world has fallen into a state of imbalance, splitting our teenage hero Kwazi in two. You must help the two Kwazis advance through the eight mystical lands, matching pairs and triplets to restore the world again., Emma and Rupert return to Africa in Jewel Quest Solitaire II. There they are met by Aunt Roberta, a loony lady with a crazy cache of lore and a hatbox full of playing cards. Follow as she leads our duo in a new card-matching, jewel-swapping adventure!, Hundreds of puzzles included across all three games, Multiple levels with endless hours of play and replayability (more)

Forum Latest Posts

Question on Class II slots.
I live in Florida and until recently we only had Class II (Bingo based) slots. My question is this: Suppose I had a bingo winner on video poker and...
$55 FREE to Winpalace casino!!!
Winpalace Casino is so sure the ACG readers will like their casino they are willing to let you try them out with real money FOR FREE! All ACG...
ACG web site problems
I wanted everyone to know that we have been having some intermittent problems with the American Casino Guide web site since last Wednesday. We...